Policy - Cosmoplanner | Moon planner

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Gift wrapping and packaging

Please ask if you would like the item to be wrapped and packed for a gift and if you would like a personal note on your behalf.

Please be assured that every item is lovingly, carefully, and safely packed using environmentally friendly and recycled packaging when possible.

Delivery information

I have done my best to estimate delivery times based on the information provided by Postnord and the couriers.

>> Europe & UK >> Standard post is via Postnord without tracking.
Choose the upgrade Postnord tracked option if you need tracking and faster delivery.

>> USA, Canada, Australia and NZ>> Standard post is via Postnord and tracked.

*IMPORTANT*
UPGRADE TO UPS DELIVERY IS AVAILABLE. Please include your phone number.

Note that once an order has been shipped I have no control over how long the order takes to arrive, this is in hands of customs and the couriers.

Once you have checked with your local post office, couriers and customs, you can get in touch and I'll be happy to help you with your inquiry.

One tree planted

One tree will be planted for every planner sold.
We believe in giving back and being kind to Mother Earth.

Wholesale availability

Please email your wholesale enquiries at cosmoplanner@gmail.com.

Thank you! x

Legal imprint