Policy - Cosmoplanner | Moon planner

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 11 - 15 business days
  • United Kingdom : 2 - 5 business days
  • United States : 11 - 15 business days
  • Europe : 9 - 12 business days
  • Australia, New Zealand and Oceania : 12 - 15 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Gift wrapping and packaging

Please ask if you would like the item to be wrapped and packed for a gift and if you would like a personal note on your behalf.

Please be assured that every item is lovingly, carefully, and safely packed using environmentally friendly and recycled packaging when possible.

Delivery information

I have done my best to estimate delivery times based on the information provided by the postal service.

>>UK - Standard shipping is via Royal Mail 48h Tracked. Upgrade is 24h tracked with signature.

>> Europe - Standard shipping is via Postnord without tracking.
Upgrade to secure and faster, tracked shipping available.

>> USA, Canada, Australia and NZ - Standard shipping with Postnord and tracked.

Once an order has been shipped I have no control over how long it takes to arrive, this is in hands of customs and the couriers. I cannot accept responsibility for any failure by an external delivery company.

Once you have checked with delivery company and customs, you can get in touch and I'll be happy to help you with your inquiry.

One tree planted

One tree will be planted for every planner sold. In collaboration with TreeSisters.
We believe in giving back and being kind to Mother Earth.

Wholesale availability

Please email your wholesale enquiries at cosmoplanner@gmail.com.

Thank you! x

Where will my I item be shipping from?

UK ONLY items will be shipped from the UK.

All other items will be shipped from Sweden.

Legal imprint